Royal Drive

First Chauffeurs

Terms & Conditions

Royal Drive – Chauffeur & Tour Services

Welcome to Royal Drive. By booking and using our services, you agree to the following terms and conditions. Please read them carefully before confirming your reservation.

1. Booking & Payment

  • All bookings are subject to availability and must be confirmed in advance.

  • Full payment may be required at the time of booking or prior to service delivery.

  • We accept major credit cards, bank transfers, and other approved payment methods.

  • Customized tours may involve additional charges depending on itinerary adjustments.

2. Cancellations & Refunds

  • Cancellations made 24 hours before the scheduled service time are eligible for a full refund.

  • Cancellations within 24 hours or no-shows will incur a 100% cancellation fee.

  • Refunds will be processed using the original method of payment and may take up to 7 working days.

3. Delays & Changes

  • Royal Drive is not responsible for delays caused by traffic, weather, or other unforeseen circumstances beyond our control.

  • Clients are responsible for providing accurate flight/train timings and pickup details.

  • Changes to bookings must be requested in writing and are subject to availability.

4. Passenger Conduct

  • Clients are expected to behave responsibly and respectfully toward the driver and the vehicle.

  • Smoking, excessive noise, or inappropriate behavior is strictly prohibited in all vehicles.

  • Any damage to the vehicle caused by the passenger will be charged to the client.

5. Vehicle Use & Limitations

  • Vehicles are allocated based on the information provided at the time of booking.

  • Royal Drive reserves the right to substitute a vehicle of similar class if needed due to operational reasons.

  • Luggage limits apply and must be communicated in advance for appropriate vehicle assignment.

6. Liability Disclaimer

  • While we take every measure to ensure a safe and professional experience, Royal Drive is not liable for any indirect or consequential loss due to service delays or cancellations.

  • Personal belongings left in vehicles are the responsibility of the passenger.

7. Privacy & Data

  • We are committed to protecting your privacy. Client data is used only for booking and service purposes and will not be shared with third parties without consent.

8. Governing Law

  • These terms and conditions shall be governed and interpreted in accordance with the laws of Switzerland.

Need Help?
For any questions or clarification regarding our terms, please contact our support team.

📞 Phone / WhatsApp: +41 76 223 45 67
📧 Email: info@royaldrive.ch

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